Panasonic Plasma Concierge Program

Facts: The Panasonic Plasma Concierge program offers customers four main privileges:

1. Live Access: To specialized plasma TV consultants to resolve issues.

2. Priority Service: 24-hour turn-around time to schedule in-home service visits upon notification.

3. Panasonic Plasma Concierge Benefits Card: All customer information is stored that enable quick support. Includes a dedicated toll-free phone number.

4. Additional services intro in September: Exclusive online content, personalized product info and online chat.

Opinion: Finally. One of the most frustrating things about setting up a HD set is the complexity. I believe it is harder than setting up a PC! Panasonic has responded to consumers of HD, plasma-based or others, that have extreme difficulty in setting up the myriad of connections to make their TVs look like what they saw at the store. I think consumers will like it. I hope the added cost of customer service does not translate into higher prices. Any LCD TV folks reading this?

Source: Yahoo

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